Celebrating Headset Hero’s – International Control Room Week 2020 – HM Coastguard Operation Rooms

‘International Control Room Week’ is all about celebrating and thanking those people who are at the end of a ‘999’ call.  From 19th to the 25th October 2020 the week is dedicated to celebrating the achievements of truly remarkable people who are at the end of the phone or radio when we need them, keeping us calm, reassuring us and updating us. They stay strong, supporting us through the most challenging times.

NMOC Coastguard RNLICommunitySafety
National Maritime Operation Centre (NMOC) HM Coastguard

HM Coastguard Operation’s Centre’s around the UK are staffed 24 hours a day, 7 days a week, 365 days a year. Ready to take ‘999’ emergency calls or Mayday radio calls from someone who needs help at the coast, on the River Thames or at sea urgently.  There is no doubt it’s a highly challenging and demanding role.

Coastguard Operation’s room staff ensure that search and rescue assets such as coastguard rescue teams, helicopters, lifeboats and other blue light services are in the right place where they need to be, at the right time – helping and supporting as the emergency situation unfolds.

internationalcontrolroomweek heroswearheadsets coastguards margatecoastguard thanetlifeguards margatelifeboat ramsgatelifeboat bebeachsafe covid-19 lockdown
Thanet RNLI Community Safety Team visit to Dover Coastguard Operation’s Centre (prior to COVID-19) regulations.

This year is even more important than in previous years as the men and women based in the Coastguard Operation’s Room’s have continued to provide emergency capability right through out lock-down and continue to do so through the Corona Virus emergency.

mentalhealth

To mark the celebration, APD Communications have also pledged to donate £1 to Mind the mental health charity every time #UnsungHeroes is used across social media and in the press during the 19th -25th October 2020. Mental Health has such a huge impact on the emergency services. With over 9 in 10 workers experiencing low mood, poor mental health and stress at some point whilst working for the emergency services. The challenging nature of the job, with its unique pressures puts staff at greater risk.

HMCoastguard Internatioalcontrolroomweek
Kaimes Beasley, controller Dover Coastguard Operations Centre – photo credit HM Coastguard

Please spare a thought for all the staff deployed in all control rooms providing essential communication, support and assistance to members of the public in times of need.   Just some of those control rooms include: Police, Fire and Rescue Service, Ambulance Service, Highways Agency, Maritime Control, Border Agency, Coastguard, RNLI, Prison Service, Public Utilities, Armed Forces, St John’s Ambulance, Red Cross to name a few.

Below is a short video clip showing how the HM Coastguard would take an emergency call and despatch search and rescue resources.  As a reminder if you hear or see an animal or person in difficulty in the water at the coast dial ‘999’ or ‘112’ and ask for the Coastguard.

For more information on the week, visit:  International Control Room Week

 

More useful links

Know who to call in a coastal emergency

What’s the difference between the Coastguard and RNLI?

APD Control Rooms Week

Acknowledgements

HM Coastguard

APD Communications